MP
Morgan P
1 reviews | Active since Mar 2011
20 May 2024, 16:10
Santam - Awaiting Insurance quotation from 20 March 2024 !!!!!
I contacted Santam by email (***) on 20 March 2024 to get an insurance quotation (request no: CAS-***-V7K6S6). To date, I have not received any response from them. I am currently insured with Santam through a broker, and the purpose of contacting them directly was in the interests of possibly reducing my insurance premium. I supp**** my latest policy schedule, claims history and gave a brief description of the property that I live in, as well as the usage of my motor vehicle. I am extremely disappointed at the low levels of service that I am experiencing as a very long-term client. Truly shocking service levels.
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Replies (3)0
Replies (3)
Santam's replyOfficial
20 May 2024, 16:17Good afternoon,
Your review is acknowledged thank you very much.
Please provide us with your policy number so that we can investigate your concerns?
Thanking you in advance?
Regards
Client care
Your review is acknowledged thank you very much.
Please provide us with your policy number so that we can investigate your concerns?
Thanking you in advance?
Regards
Client care
Santam's reply20 May 2024, 16:17
Official
Good afternoon,
Your review is acknowledged thank you very much.
Please provide us with your policy number so that we can investigate your concerns?
Thanking you in advance?
Regards
Client care
Your review is acknowledged thank you very much.
Please provide us with your policy number so that we can investigate your concerns?
Thanking you in advance?
Regards
Client care
MP
Morgan P's updateReviewer Update
20 May 2024, 16:26Policy no. AC-*** with Aon , and insured with Santam.
Please note that I have supp**** the Santam quotation request number in the review above.
Please note that I have supp**** the Santam quotation request number in the review above.
MP
Morgan P's update20 May 2024, 16:26
Reviewer Update
Policy no. AC-*** with Aon , and insured with Santam.
Please note that I have supp**** the Santam quotation request number in the review above.
Please note that I have supp**** the Santam quotation request number in the review above.
MP
Morgan P's updateReviewer Update
30 May 2024, 09:00Received a call from Venecia at Santam Direct on 23 May 2024 to discuss the way forward. She was very polite and patient. It was decided that I needed to make an adjustment to my motor vehicle insurance, as I requested the Smart Park option, while keeping all other premiums the same. It was also agreed that I would move over to Santam Direct from 1 July 2024. I also supp**** her with my banking details. She said that she would contact me back regarding the revised motor vehicle insurance premium.
To date, I have not received a call or an email with this revised motor vehicle insurance premium.
Could someone from Santam please contact me regarding this matter, as I also have to give my current broker notification of the change.
To date, I have not received a call or an email with this revised motor vehicle insurance premium.
Could someone from Santam please contact me regarding this matter, as I also have to give my current broker notification of the change.
MP
Morgan P's update30 May 2024, 09:00
Reviewer Update
Received a call from Venecia at Santam Direct on 23 May 2024 to discuss the way forward. She was very polite and patient. It was decided that I needed to make an adjustment to my motor vehicle insurance, as I requested the Smart Park option, while keeping all other premiums the same. It was also agreed that I would move over to Santam Direct from 1 July 2024. I also supp**** her with my banking details. She said that she would contact me back regarding the revised motor vehicle insurance premium.
To date, I have not received a call or an email with this revised motor vehicle insurance premium.
Could someone from Santam please contact me regarding this matter, as I also have to give my current broker notification of the change.
To date, I have not received a call or an email with this revised motor vehicle insurance premium.
Could someone from Santam please contact me regarding this matter, as I also have to give my current broker notification of the change.