zM
zubair M

1 reviews | Active since Nov 2016

10 Jul 2020, 11:42

Santam Autoboys

Had a smash and grab incident last year. Window was broken and santam sent me to autoboys to have the window repaired. I have had to call them back 6 (SIX) times to come and fix the window because every time the window is repaired it opens properly for a week or 2 and then doesnt open properly anymore. During Autoboys many call outs they have also managed to break the inside mirror cover of my car. Its been about 10 months since the incident and thanks to Santam and Autoboys for still not fixing my window. Tried calling Santam but they just send me from pillar to post. Seems like Santams shareholders have a financial interest in Autoboys thats why they wont help their customers.

0
Replies (3)
Santam
Santam's reply10 Jul 2020, 13:38
Official
Good afternoon Zubair,

Thank you for taking the time to notify us of your experience.
We are really sorry to hear that.

Can you please provide us with the claim number  to allow us to trace and investigate this matter?

Thanking you in advance?

Kind regards
Stephan Olivier
Client care media manager

Best regards,

zM
zubair M's update13 Jul 2020, 16:30
Reviewer Update
Hi,
Unfortunately I do not have the claim number with me. However I can provide you with the car registration number since the people at the call centre were able to pull up information based on that. The registration number is ND412198.
Santam
Santam's reply13 Jul 2020, 16:58
Official
Good afternoon,

Thank you very much. I was able to trace the claim.

I will request management to urgently assist and see how we can have this matter resolved once and for all.

I will revert back once I have received all the requested feedback.

Kind regards
Stephan Olivier
Client care media manager

Best regards,