Santam... assuring me only endless delays!

1200 Characters are not enough to describe the misery Santam has subjected me to. <br> My claim was registered 30/03/15 & has still not been settled for a cupboard & floor damaged by a hot water pipe which broke inside the kitchen cupboard. I has assessor from Digicall Assessing Solutions & 3 service providers / contractors at my residence to date & I'm not sure when or if this claim will ever be settled at all because everyone makes an appointment to come have a look at the damage & then I hear nothing about the cupboard or floor actually being fixed. Just like everyone slows down to look & assess at an accident scene, but none of them get out to help. The first delay came from Digicall who wanted nothing short of a forensic report from a plumber, 8 pints of my blood & my first born before settling my claim. Eventually, after some complaining to my broker, on 29/05/15 at 16:35 I receive a text informing me I have an appointment with the appointed contractor at 16:50. The walk from my desk at work to my teleportation device takes about 15 minutes. <br> <br> This is my 1st claim... my 2nd claim is just over a week old now, but the way things are going I foresee it heading in the same direction.