CX
Customer X
1 reviews | Active since Jan 2013
04 Mar 2021, 14:34
Santam are worse than a government institution
Just started new car insurance with these fools. They don't even understand their own systems to get car photos onto the system. They gladly take a premium but don't tell you whether car is actually insured. Wife has been on phone for days. Call center **** to us too saying valuation of 4x4 trailer was not required and now change their tune. Idjits!
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Replies (2)
Santam's replyOfficial
04 Mar 2021, 14:51Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply04 Mar 2021, 14:51
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
CX
Customer X's updateReviewer Update
04 Mar 2021, 15:15Why bother contacting me? Your staff said they would get back to us several times already and they didn't. Didn't even have the decency to say one car was not comprehensively covered yet because they cannot read an email. Must I draw a picture for you? We are using cars and expect them to be covered, as with two trailers. We are already paying premiums people. Santam is a disjointed, inefficient, dishonest company based on OUR EXPERIENCE!!
CX
Customer X's update04 Mar 2021, 15:15
Reviewer Update
Why bother contacting me? Your staff said they would get back to us several times already and they didn't. Didn't even have the decency to say one car was not comprehensively covered yet because they cannot read an email. Must I draw a picture for you? We are using cars and expect them to be covered, as with two trailers. We are already paying premiums people. Santam is a disjointed, inefficient, dishonest company based on OUR EXPERIENCE!!