TG
Tyrone G
1 reviews | Active since Feb 2015
10 Feb 2015, 10:53
Santam are *******
Ok so this is my second complaint about Santam. My initial complaint was that they do not offer a courtesy car to their 3rd party claims and that they are extremely slow to evaluate a vehicle. Let me start by saying this, I don't have a car to get around at the moment. It's been three weeks since my accident and two weeks since Santam has had my claim. Santam will only pay 80% and the remaining R9700! I will have to pay out my own pocket. Note that this accident was not my fault and because Santam has requested a no claim letter I can't even get my insurer to help. I have received feedback from one of Santam's staff members, Julia Mogase, who told me I was at fault for not looking where I was driving and I quote 'Just because you are driving on a road it does not mean you have the right of way.' I assume she has bought her license<br> Santam has inconvenienced in every possible way. It's unbelievable just how sneaky, conniving and downright pathetic they can be. I have been treated like a ******** and made to feel worthless, the staff has been anything but helpful and now they are trying to rob me to save their own pockets.<br> <br>
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Santam's replyOfficial
10 Feb 2015, 11:39Hello Tyrone1988,
We hereby acknowledge receipt of your posting.
We note the content thereof and we are sorry about the inconvenience this has caused you.
Our legal department has viewed the video clip of the accident you provided them with. Based on the evidence, the descriptions and sketches of the accident, their initial offer of 80% of the damages, remain.
We believe they have advised you of their decision.
Please be advised that their decision is based on legal principles and case law, and is much more complex than one think. You will only be liable for a 100% offer if your vehicle was parked or stationary and you sustained damages then to your vehicle.
We believe the offer is fair and reasonable and in accordance with our policies and procedures.
Should you not accept the offer, you may seek legal advice.
To conclude, Santam view this matter as finalised and will not amend its initial offer.
Thank you and kind regards.
Stephan Olivier
Client care media manager
We hereby acknowledge receipt of your posting.
We note the content thereof and we are sorry about the inconvenience this has caused you.
Our legal department has viewed the video clip of the accident you provided them with. Based on the evidence, the descriptions and sketches of the accident, their initial offer of 80% of the damages, remain.
We believe they have advised you of their decision.
Please be advised that their decision is based on legal principles and case law, and is much more complex than one think. You will only be liable for a 100% offer if your vehicle was parked or stationary and you sustained damages then to your vehicle.
We believe the offer is fair and reasonable and in accordance with our policies and procedures.
Should you not accept the offer, you may seek legal advice.
To conclude, Santam view this matter as finalised and will not amend its initial offer.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Best regards,
Santam's reply10 Feb 2015, 11:39
Official
Hello Tyrone1988,
We hereby acknowledge receipt of your posting.
We note the content thereof and we are sorry about the inconvenience this has caused you.
Our legal department has viewed the video clip of the accident you provided them with. Based on the evidence, the descriptions and sketches of the accident, their initial offer of 80% of the damages, remain.
We believe they have advised you of their decision.
Please be advised that their decision is based on legal principles and case law, and is much more complex than one think. You will only be liable for a 100% offer if your vehicle was parked or stationary and you sustained damages then to your vehicle.
We believe the offer is fair and reasonable and in accordance with our policies and procedures.
Should you not accept the offer, you may seek legal advice.
To conclude, Santam view this matter as finalised and will not amend its initial offer.
Thank you and kind regards.
Stephan Olivier
Client care media manager
We hereby acknowledge receipt of your posting.
We note the content thereof and we are sorry about the inconvenience this has caused you.
Our legal department has viewed the video clip of the accident you provided them with. Based on the evidence, the descriptions and sketches of the accident, their initial offer of 80% of the damages, remain.
We believe they have advised you of their decision.
Please be advised that their decision is based on legal principles and case law, and is much more complex than one think. You will only be liable for a 100% offer if your vehicle was parked or stationary and you sustained damages then to your vehicle.
We believe the offer is fair and reasonable and in accordance with our policies and procedures.
Should you not accept the offer, you may seek legal advice.
To conclude, Santam view this matter as finalised and will not amend its initial offer.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Best regards,