Santam are ***** and *******

<p>Over a month ago my cell phone crashed, was told that insurance would cover it. Followed all the procedures requested by them. Had the phone sent to Apple where they did a full diagnostic and came to a conclusion that the phone was irreparable due to " component failure ". A letter issued by Apple stating this was sent to santam as requested by them.</p> <p>They then wanted to know what was the cause of the " component failure". Now, as any clever person will know, electronics do not last forever and due to excess use they will eventually burn out. Again a letter by Apple was issued to explain what could have led to the component failure.</p> <p>Still they were not happy, and insisted on collecting the phone and having their own geniuses do their own evaluation on the phone. Who will then cover the guarantee when a non - authorized corner cellphone shop hired by them opens and attempts to fiddle with the phone?? This being a solid state unit.</p> <p>i was told it would take no longer than 3 days from collection to when a decision is made.</p> <p>It has now been more than two weeks that they have had the phone and still no news or feedback from them.</p> <p>All in all this has taken more than a month and here I sit without a new phone and without my old unit and without any news on how long this is going to take.</p> <p>A bit difficult trying to run a business without a phone these days, but I guess this is how santam values their clients.</p> <p> </p> <p>PATHETIC!!!!!!!!!</p>