Hellopeter
Share Your Experience
NM
Nadia M

1 reviews | Active since Oct 2018

12 Oct 2018, 23:11

SANTAM ARE ***********

Actually SANTAM doesn't even deserve one star. Their service is pathetic to say the least. We waited 3-4 weeks for an assessor after the earthquake in Botswana caused damage to our property in Johannesburg. The assessor was rude and verbally attacked the home owner's wife. The structural engineer has no idea what the difference between an earthquake and aftershock earth tremors are and the difference in damage. We have decided to take legal action against all concerned. Please be aware of Santam and if you have had a similar experience please contact me.

0
Replies (8)
Santam
Santam's reply15 Oct 2018, 07:14
Official

Good day

Please note that this matter will be re-directed to Santam Limited as we are a separate company to Santam.

Kind regards,

Santam Structured Insurance Limited

Best regards,

Santam
Santam's reply15 Oct 2018, 09:14
Official

Good morning Nadia,

Thank you for your post above.

We would like to investigate this matter and your concerns raised.

Could you please provide us with the claim number in question so that we can trace the claim and do an investigation herein?

We thank you in advance.

Kind regards.

Stephan Olivier

Client care media manager

Best regards,

NM
Nadia M's update15 Oct 2018, 09:30
Reviewer Update
Dear Stephan. Thank you for the response. I am in the process of referring a dispute to your inhouse Arbitrator regarding the case for my parents. RE: ********** 61/McIntyre-2Stiglingh Street. It is regarding damage from the earthquake in 2017 and subsequent tremors. We have called an independent assessor who stated that it is clear that the damage was due to the earthquake and tremors. Santam assessor said there is no evidence that the damage was due to the said earthquake/earth tremor. Kind Regards. Nadia McIntyre
Santam
Santam's reply15 Oct 2018, 09:51
Official

Good morning,

Thank you for your post above. Unfortunately Hellopeter didn't display the full claim number so I am not able to trace it.

You mention you are in the process of referring this matter to the Internal Arbitrator. Would you like him to review the matter instead of us assisting on this platform?

Unfortunately we are not able to manage a complaint on more than one platform. So if you wish the Internal Arbitrator to review, he will independently review the matter and make a decision once he had considered everything presented to him.

Kindly advise and what your decision is in this instance?

Kind regards

Stephan Olivier

Client care media manager

Best regards,

NM
Nadia M's update15 Oct 2018, 10:00
Reviewer Update
Dear Stephan I was not made aware of the choice till now. I have not referred the matter as yet. If you could investigate prior to it being referred to the Arbitrator it will be great. We waited 3-4 months for the assessor from Santam (typo on Hellopeter). ***/McIntyre-2 Stiglingh Street. Kind Regards. Nadia McIntyre
Santam
Santam's reply15 Oct 2018, 10:04
Official

Dear Nadia,

Thank you, I will then attend to this matter on this platform.

Thank you for the claim number provided. I will have to request further information from our claims department to get their input and comments. There is a turnaround time of 2 working days.

Have you presented Santam with your assessor/engineer's findings?

I will email you separately then you can provide me with your submissions and documentation.

Thank you

Kind regards

Stephan Olivier

Client care media manager

Best regards,

NM
Nadia M's update15 Oct 2018, 10:06
Reviewer Update
Dear Stephan. Did you receive my response? Kind Regards. Nadia Mcintyre. We would like you to investigate and let us know of the outcome. Thanks. Nadia McIntyre
Santam
Santam's reply15 Oct 2018, 10:24
Official

Dear Nadia,

Yes I have and have sent you an email -- I will attend to your complaint on this platform.

Kind regards

Stephan Olivier

Client care media manager

Best regards,