1 reviews | Active since Nov 2012
Santam approved MBR not competent
Dear Santam
I submitted a claim on 23 Dec 2017 - the MBR told me that the damage to my car is not "too bad" and should not take too long to repair. I still don't have my car. Santam does not seem to care that I have not had a car for so long. I also wonder why you would have an MBR on your panel that clearly cannot cope with its work load when there are so many other competent MBRs with no work in my area. Furthermore - there is a 3rd party claim which I have not heard anything about.
Good afternoon Lerato,
Thank you for your post above. We are really sorry to hear about the bad experience and frustration this process has caused you.
We will investigate and request urgent feedback from both claims and legal department regarding your queries.
We will revert back once we have concluded our investigation.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
Good afternoon Lerato,
Thank you for your post above. We are really sorry to hear about the bad experience and frustration this process has caused you.
We will investigate and request urgent feedback from both claims and legal department regarding your queries.
We will revert back once we have concluded our investigation.
Kind regards
Stephan Olivier
Client care media manager
Best regards,