AS
Anton S
1 reviews | Active since Aug 2019
03 Dec 2019, 11:25
SANTAM app not working
The app is ****. After having registered I cannot login and the support us nonexistent.
Helpful (0)
Replies (2)0
Replies (2)
Santam's replyOfficial
03 Dec 2019, 13:08Good day,
Thank you for making us aware of your frustration.
We are really sorry to hear this.
We will request out IT department to make contact, assist and resolve your concerns.
Thank you and kind regards
Stephan Olivier
Client care media manager
Thank you for making us aware of your frustration.
We are really sorry to hear this.
We will request out IT department to make contact, assist and resolve your concerns.
Thank you and kind regards
Stephan Olivier
Client care media manager
Best regards,
Santam's reply03 Dec 2019, 13:08
Official
Good day,
Thank you for making us aware of your frustration.
We are really sorry to hear this.
We will request out IT department to make contact, assist and resolve your concerns.
Thank you and kind regards
Stephan Olivier
Client care media manager
Thank you for making us aware of your frustration.
We are really sorry to hear this.
We will request out IT department to make contact, assist and resolve your concerns.
Thank you and kind regards
Stephan Olivier
Client care media manager
Best regards,
Santam's replyOfficial
05 Dec 2019, 11:26Good day Anton,
Our IT department looked into this matter and reported the following:
There is only one account linked to policy ***.This accounts email address is *** and the policy is linked with a status of active.Therefore the client will be able to login and view his policy on the Portal or APP.It appears that the client Registered using the APP and verified his account on 2019-12-01 06:42:02.127.There has been no other audit records for Anton using the Portal and thus might be trying to log into the APP.
You will thus be only able to login to your account with the email address you have registered with, the one noted above.
We note you have noted your email address in your post as ***.
If you want to login with that email address you unfortunately will not be able too.
We trust the above will suffice?
Thank you and kind regards
Stephan Olivier
Client care media manager
Our IT department looked into this matter and reported the following:
There is only one account linked to policy ***.This accounts email address is *** and the policy is linked with a status of active.Therefore the client will be able to login and view his policy on the Portal or APP.It appears that the client Registered using the APP and verified his account on 2019-12-01 06:42:02.127.There has been no other audit records for Anton using the Portal and thus might be trying to log into the APP.
You will thus be only able to login to your account with the email address you have registered with, the one noted above.
We note you have noted your email address in your post as ***.
If you want to login with that email address you unfortunately will not be able too.
We trust the above will suffice?
Thank you and kind regards
Stephan Olivier
Client care media manager
Best regards,
Santam's reply05 Dec 2019, 11:26
Official
Good day Anton,
Our IT department looked into this matter and reported the following:
There is only one account linked to policy ***.This accounts email address is *** and the policy is linked with a status of active.Therefore the client will be able to login and view his policy on the Portal or APP.It appears that the client Registered using the APP and verified his account on 2019-12-01 06:42:02.127.There has been no other audit records for Anton using the Portal and thus might be trying to log into the APP.
You will thus be only able to login to your account with the email address you have registered with, the one noted above.
We note you have noted your email address in your post as ***.
If you want to login with that email address you unfortunately will not be able too.
We trust the above will suffice?
Thank you and kind regards
Stephan Olivier
Client care media manager
Our IT department looked into this matter and reported the following:
There is only one account linked to policy ***.This accounts email address is *** and the policy is linked with a status of active.Therefore the client will be able to login and view his policy on the Portal or APP.It appears that the client Registered using the APP and verified his account on 2019-12-01 06:42:02.127.There has been no other audit records for Anton using the Portal and thus might be trying to log into the APP.
You will thus be only able to login to your account with the email address you have registered with, the one noted above.
We note you have noted your email address in your post as ***.
If you want to login with that email address you unfortunately will not be able too.
We trust the above will suffice?
Thank you and kind regards
Stephan Olivier
Client care media manager
Best regards,