Santam (Aon SA) is horrible :(

I’ve had the most poor and disgusting experience with this insurance company. In February I had an attempted break-in into my car. The mechanism of the window got damaged and the window itself got messed up. It’s been almost 10 months since I’ve been trying to get Santam to resolve the issue. They argue that the window issue (exactly on the door where the incident happened) is unrelated to the incident. Wow! No one ever calls. I’m left to chase after a very poor service agent who never follows up on the case. Now I’ve decided to search for another insurance company. So sad that Aon SA has such a relationship with such a poor organisation called Santam. Personally I would not have agreed on Santam insuring anything of mine. It’s been a horrible experience.

The entire experience has been very disrespectful and frankly sad. Such companies shouldn’t make any money if this is the level of service they offer. I’m completely disgusted by how I have been treated :(