mK
maria K
1 reviews | Active since Sept 2011
15 Feb 2022, 07:34
Santam and very late assesor.
There was a huge storm on the night of the 4th February, which I reported on the morning of the 5th to my broker, who contacted Santam the same morning. There was a) leaking from the roof (which I had to repair immediately) and b) flooding to about 8 inches of water damaging kitchen cupboards and walls. I am still waiting for an assesor!!! that is now 10 days.
Helpful (0)
Replies (5)0
Replies (5)
Santam's replyOfficial
15 Feb 2022, 07:37Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply15 Feb 2022, 07:37
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
mK
maria K's updateReviewer Update
15 Feb 2022, 08:23will wait with baited breath and hopefully there will be some action. 10 days is just too long and very inefficient.
mK
maria K's update15 Feb 2022, 08:23
Reviewer Update
will wait with baited breath and hopefully there will be some action. 10 days is just too long and very inefficient.
Santam's replyOfficial
15 Feb 2022, 09:26Dear Maria,
We have just provided a response to your email address.
Kind regards
Client Care
We have just provided a response to your email address.
Kind regards
Client Care
Santam's reply15 Feb 2022, 09:26
Official
Dear Maria,
We have just provided a response to your email address.
Kind regards
Client Care
We have just provided a response to your email address.
Kind regards
Client Care
mK
maria K's updateReviewer Update
15 Feb 2022, 19:01I would like to thank Santam for responding so quickly to my complaint and setting everything in motion to sort out an assesor to visit my house. Although the initial response was not great, I do realise they were very busy after the storm and they have now made up for it.
mK
maria K's update15 Feb 2022, 19:01
Reviewer Update
I would like to thank Santam for responding so quickly to my complaint and setting everything in motion to sort out an assesor to visit my house. Although the initial response was not great, I do realise they were very busy after the storm and they have now made up for it.
Santam's replyOfficial
16 Feb 2022, 07:20Dear Maria,
Thank you very much for your message.
We do appreciate that.
Kind regards
Client Care
Thank you very much for your message.
We do appreciate that.
Kind regards
Client Care
Santam's reply16 Feb 2022, 07:20
Official
Dear Maria,
Thank you very much for your message.
We do appreciate that.
Kind regards
Client Care
Thank you very much for your message.
We do appreciate that.
Kind regards
Client Care