SANTAM and the Ombudsman for Short Term Insurance - both useless

On 5 June 2024 my factory was flooded because of major rainfall. This was reported to my broker who then arranged for an assessor to visit my factory, who came a week later!

We then had a comedy of errors in that SANTAM changed the madate of the assessor to only deal with one of three of my claims, they then added a new claim for business interruption that I never requested, and once the business interruption was concluded either my broker or SANTAM closed the case and my other two claims are - until today - not processed.

I then escalated that failure to process my other two claims to the insurance ombudsman, where it has been sitting for 6 months,

So both SANTAM and the Ombudsman seem completely indifferent - or *********** - to deal with my complaint. In the 6 months that my matter has been with the Ombudsman I have never received any communication, other than an initial request for input and that was it. 6 months of waiting because my insurer is trying to avoid liability for my claim.

Never use SANTAM as they do not care and try to avoid responsibility. Taking a complaint to the ombudsman does not make any difference.