Santam after a 100 years still dont care

One star is one star to many I became a client in 1972 Friday November 2018 I had a fire inmy kitchen - I put out the fire without hesitation eben though I suffer from asthma In shock I registered the claim - I broker if I could go to a hotel ore guesthouse - Im a pensioner and dont have funds to pay - accrding to lady I could not, because assessor have to come out te see if its save or not - asthma suffere + smoke = inhalation = disaster They send out a person who declared house fit to stay in - but electricity were tripping so I knew there where problems Accordingvto him he was the person appointed to do repairs, but that he could only do so after the holidays on 15th of January 2019 and that I have to wait - big problems because my house was rented out gor holidays I slept in my car and next morni g I discoverd an sos nr - they gave me permission to move into a guesthouse - I chose the cheapest one They say they were going to send out an emergency assessor on Monday I called the builder of the house and asked for help because of electricity and favt that I could mot wait untill after holidays He had a look at the electricity and decided to call in the help of an electrician He told me that he needed to bypass wires that were damaged - I called sos line to ask permission for person to go ahead - the refuse and say the will send somebody on their list - if I should go ahead a d something happens they wount acknowledge claim and that I should pay guy if I decided to make use of him - with what money because if assessor says no then the wont pay I decided to go ahead without permission to save guard hose I asked them if builder could remove the cupboards to counteract fumes ect - they said no Seeing that the guy Santam send out could only start to work in January 15th I had to cancel the agreement to tent out my house I lost an income of nearly R40 000 because of the way they handled the claim - I could not keep people hanging on a string and not get accommodation this late so Santan forced me to take action and cancel At the end the are willing to use builder I recommended and he is willing to help even though its his holiday The lady at the brokers who told me that we have to wait started this whole unfortunate insident and now brokers just shrug away my lost of income because accorfing to them I am mot allowed to rent out my house like thousands of other people - no where in tje contract they even mention boarders ect If they and Santam have handled the claim differently then I would have taken diffetent steps, but they did not and now they want to get out of the problem by saying Im not allowed -- if they had a list of people willing to work over the holidays and if they helped me on Friday in a reassuring way then things would have been different - shame on Santam