Santam actually doesn't care to respond

I have been dealing with Santam for the past month and a half just to get a 3rd party claim processed. I have sent them through all the documentation that is required, including information they should already have as this was being done via a broker. I was asked to stop contacting the broker and the insured as this has been handed over to Santam, with whom I have received little to no support/communication from. My car still has not been fixed also considering this was no fault of mine as I was rear ended by the Santam client. It seems as if the 3rd party claims are not priority in this instance and indirect "clients" are made to jump through hoops with misguided information and zero to little communication except for the auto responses I get from their email bots. I have even emailed their complaints department...and surprise surprise...no response from them either.

Terrible service.