SANTAM - absolutely disgraceful service or lack there of. DO NOT USE SANTAM

Santam has provided appalling service regarding a third party claim I lodged on the 23rd of July 2019. It is now the 28th of October and I am without a clear answer as to when the claim will be paid out.

In late July 2019 - a gust of wind swept up a children's swing structure from a neighbouring property and flung it onto the bonnet of my car. I contacted the next door neighbour who had third party insurance which was underwritten by Santam.

And thats where the drama began. Santam have displayed themselves to be unbelievably inefficient, confused, and uncaring towards their customers claims. The difficulty started from the beginning where they failed to see the difference between a third party and an automotive claim. After sending all the required photographs, documents and emails, I had to repeatedly follow up and get the broker of the insured party to follow up multiple times.

The lack of communication is astounding - and it was not explained to me that I needed to go and get quotes - despite having taken it for a digital assessment at their service provider. Once I had submitted the quotes it was again a waiting game to hear from them.

on 2 October 2019 I recieved communication that a digital assesor had been appointed and that I would hear from the legal department within 5 days. Surprise surprise... I did not hear from them until I emailed twice and the other broker email twice - the response we got: "Kindly be advised that I am waiting for the claims department to register a claim under public liability section, the claim does not fall under legal motor section." - Which I told them in our first correspondence back in July...

I am now at my whits end - my car remains damaged and I would liek this resolved as soon as possible.

Should this be resolved in a good manner - I will return and edit this review - but for now. DO NOT INSURE YOUR BELONGINGS WITH SANTAM!!!!!!!