AS
Adrian S
1 reviews | Active since Nov 2017
07 Jun 2021, 09:00
Santam a Disgrace
Santam is the worse insurers ever which is exactly why i left them...been waiting 4 a refund since the 25.05.2021. They tell me it was done and send me **** that it was done yet nothing reflects on my account... they a bunch of lying ******* and would never so Business with ever again... i will be laying complaints until i am sorted.
Helpful (0)
Replies (2)0
Replies (2)
Santam's replyOfficial
07 Jun 2021, 09:24Good morning Adrian,
Thank yo for your review.
We are really sorry to hear about this and the delays and frustration this has caused you.
We will immediately follow up with our accounts department and as soon as we have received feedback we will revert back to you.
Kind regards
Stephan OIivier
Client care media manager
Thank yo for your review.
We are really sorry to hear about this and the delays and frustration this has caused you.
We will immediately follow up with our accounts department and as soon as we have received feedback we will revert back to you.
Kind regards
Stephan OIivier
Client care media manager
Best regards,
Santam's reply07 Jun 2021, 09:24
Official
Good morning Adrian,
Thank yo for your review.
We are really sorry to hear about this and the delays and frustration this has caused you.
We will immediately follow up with our accounts department and as soon as we have received feedback we will revert back to you.
Kind regards
Stephan OIivier
Client care media manager
Thank yo for your review.
We are really sorry to hear about this and the delays and frustration this has caused you.
We will immediately follow up with our accounts department and as soon as we have received feedback we will revert back to you.
Kind regards
Stephan OIivier
Client care media manager
Best regards,
Santam's replyOfficial
09 Jun 2021, 13:18Dear Adrian,
We have just received confirmation that your refund was approved and will reflect in your account within 48 hours.
We really do apologise for the inconvenience, frustration and delays in getting this refund processed.
The delay was with our accounts department who unfortunately did not authorise the refund when initially requested.
This was an oversight and failure within their process for which we do apologise.
Thank you and kind regards
Stephan Olivier
Client care media manager
We have just received confirmation that your refund was approved and will reflect in your account within 48 hours.
We really do apologise for the inconvenience, frustration and delays in getting this refund processed.
The delay was with our accounts department who unfortunately did not authorise the refund when initially requested.
This was an oversight and failure within their process for which we do apologise.
Thank you and kind regards
Stephan Olivier
Client care media manager
Best regards,
Santam's reply09 Jun 2021, 13:18
Official
Dear Adrian,
We have just received confirmation that your refund was approved and will reflect in your account within 48 hours.
We really do apologise for the inconvenience, frustration and delays in getting this refund processed.
The delay was with our accounts department who unfortunately did not authorise the refund when initially requested.
This was an oversight and failure within their process for which we do apologise.
Thank you and kind regards
Stephan Olivier
Client care media manager
We have just received confirmation that your refund was approved and will reflect in your account within 48 hours.
We really do apologise for the inconvenience, frustration and delays in getting this refund processed.
The delay was with our accounts department who unfortunately did not authorise the refund when initially requested.
This was an oversight and failure within their process for which we do apologise.
Thank you and kind regards
Stephan Olivier
Client care media manager
Best regards,