Santam

I have an open claim with Santam since 13 March 2021. With dealing with the first person Reyaan who was so helpful and always got back to me when he said he would and was always able to answer my questions, I thought well this seems like it will all go very smoothly, until my claim was handed to the settlements department and I started having to deal with Kaygee.. What a nightmare. Kaygee doesn't bother to respond to my emails and when I call, I cannot get through on the direct number! This claim should have been sorted already, but yet, I am still trying to get hold of them to find out what comes next. Really a very frustrating first claim experience