SO
Shawn O
1 reviews | Active since Jul 2018
02 Feb 2023, 07:30
Santam
I would like someone at Santam to contact me in regards to the below reply on my claim and explain to me point number 1 I would like to know what these causes were. I will be taking the PS to a reputable company for their opinion and I sincerely hope the findings are the same as yours. See Santam comments below: Your claim was discussed with Santam. Your insurer has rejected the claim due to the following reasons:
1 The SSD component on the Sony Play station 5 failed due to gradual causes over a period of time. 2 The item was not damaged due to a single and sudden surge. 3 No insured peril contributed to the damage.
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Replies (5)0
Replies (5)
Santam's replyOfficial
02 Feb 2023, 07:59Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply02 Feb 2023, 07:59
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's replyOfficial
02 Feb 2023, 09:28Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply02 Feb 2023, 09:28
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
SO
Shawn O's updateReviewer Update
03 Feb 2023, 12:49I am still waiting for Santam to contact me I had my Ps 5 checked by a 3 rd party and there is nothing wrong with it so I am waiting for Santam to get back to me and explain how this happened
SO
Shawn O's update03 Feb 2023, 12:49
Reviewer Update
I am still waiting for Santam to contact me I had my Ps 5 checked by a 3 rd party and there is nothing wrong with it so I am waiting for Santam to get back to me and explain how this happened
Santam's replyOfficial
03 Feb 2023, 13:13Good day,
Thank you for you response.
We note you are insured with Integrisure.
We have referred the matter to them and requested their response with all documentation pertaining to this claim.
We do not have access to their systems -- Santam underwrites them but they manage their own claims.
Upon receipt of their response we will revert back.
Kind regards
Client care
Thank you for you response.
We note you are insured with Integrisure.
We have referred the matter to them and requested their response with all documentation pertaining to this claim.
We do not have access to their systems -- Santam underwrites them but they manage their own claims.
Upon receipt of their response we will revert back.
Kind regards
Client care
Santam's reply03 Feb 2023, 13:13
Official
Good day,
Thank you for you response.
We note you are insured with Integrisure.
We have referred the matter to them and requested their response with all documentation pertaining to this claim.
We do not have access to their systems -- Santam underwrites them but they manage their own claims.
Upon receipt of their response we will revert back.
Kind regards
Client care
Thank you for you response.
We note you are insured with Integrisure.
We have referred the matter to them and requested their response with all documentation pertaining to this claim.
We do not have access to their systems -- Santam underwrites them but they manage their own claims.
Upon receipt of their response we will revert back.
Kind regards
Client care
SO
Shawn O's updateReviewer Update
03 Feb 2023, 13:18Well that is funny because I was told by Integresure that it was Santam that made the decision on the PS5 so who is lying here.I would like contact with someone to sort this out the sooner the better.
SO
Shawn O's update03 Feb 2023, 13:18
Reviewer Update
Well that is funny because I was told by Integresure that it was Santam that made the decision on the PS5 so who is lying here.I would like contact with someone to sort this out the sooner the better.