NC
Nigel C
1 reviews | Active since Feb 2021
16 Apr 2021, 18:21
Santam
The Santam Claims Card is flawed. Can't purchase anything online including preferred suppliers. Have to purchase a replacement laptop which is so crucial as I work from home and the Santam Claims Card is a total letdown. Consultants each give different answers to the challenge while I patiently wait losing money. Still waiting for 3d pins that fail each time and cause the card to be blocked. Rather pay the claim into my bank account as dobe previously!!!!
Helpful (0)
Replies (5)0
Replies (5)
Santam's replyOfficial
16 Apr 2021, 18:41Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply16 Apr 2021, 18:41
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
NC
Nigel C's updateReviewer Update
16 Apr 2021, 19:14Please let me know how you will be in contact?
NC
Nigel C's update16 Apr 2021, 19:14
Reviewer Update
Please let me know how you will be in contact?
Santam's replyOfficial
19 Apr 2021, 06:38Good day Mr Carolus,
Thank you for your review above.
We believe you have posted on Social media as well.
We were informed that Vuyiswa Magadla had been in contact with you last week Thursday, discussed your concerns and notified you that the claims card only works with Take a lot online store where you tried purchasing from the iStore online platform.
You then told her you would be going into the physical store to make the necessary purchase.
I will request they make contact with you again to discuss and assist.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your review above.
We believe you have posted on Social media as well.
We were informed that Vuyiswa Magadla had been in contact with you last week Thursday, discussed your concerns and notified you that the claims card only works with Take a lot online store where you tried purchasing from the iStore online platform.
You then told her you would be going into the physical store to make the necessary purchase.
I will request they make contact with you again to discuss and assist.
Kind regards
Stephan Olivier
Client care media manager
Santam's reply19 Apr 2021, 06:38
Official
Good day Mr Carolus,
Thank you for your review above.
We believe you have posted on Social media as well.
We were informed that Vuyiswa Magadla had been in contact with you last week Thursday, discussed your concerns and notified you that the claims card only works with Take a lot online store where you tried purchasing from the iStore online platform.
You then told her you would be going into the physical store to make the necessary purchase.
I will request they make contact with you again to discuss and assist.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your review above.
We believe you have posted on Social media as well.
We were informed that Vuyiswa Magadla had been in contact with you last week Thursday, discussed your concerns and notified you that the claims card only works with Take a lot online store where you tried purchasing from the iStore online platform.
You then told her you would be going into the physical store to make the necessary purchase.
I will request they make contact with you again to discuss and assist.
Kind regards
Stephan Olivier
Client care media manager
NC
Nigel C's updateReviewer Update
19 Apr 2021, 07:57Good Day
This was the response to my first call.
The answer above would have been satisfactory if I was indeed not able to purchase anything online. For example, I tested whether I could purchase R10 airtime online and it worked. I was only able to do this after several calls and a consultant at Tutuka who advised that the claims card online shopping problem exists because Santam needs to capture my cellphone number in +27 format - I was able to receive a 3d pin immediately.
Furthermore, the brochure received with the claims card does not indicate anywhere that there are exclusions (that one can only purchase online at Takealot) .
Thirdly, I went in to the store but the item is only available for online purchase.
There are too many conflicting responses and I still am not able to purchase from a preferred supplier!
This was the response to my first call.
The answer above would have been satisfactory if I was indeed not able to purchase anything online. For example, I tested whether I could purchase R10 airtime online and it worked. I was only able to do this after several calls and a consultant at Tutuka who advised that the claims card online shopping problem exists because Santam needs to capture my cellphone number in +27 format - I was able to receive a 3d pin immediately.
Furthermore, the brochure received with the claims card does not indicate anywhere that there are exclusions (that one can only purchase online at Takealot) .
Thirdly, I went in to the store but the item is only available for online purchase.
There are too many conflicting responses and I still am not able to purchase from a preferred supplier!
NC
Nigel C's update19 Apr 2021, 07:57
Reviewer Update
Good Day
This was the response to my first call.
The answer above would have been satisfactory if I was indeed not able to purchase anything online. For example, I tested whether I could purchase R10 airtime online and it worked. I was only able to do this after several calls and a consultant at Tutuka who advised that the claims card online shopping problem exists because Santam needs to capture my cellphone number in +27 format - I was able to receive a 3d pin immediately.
Furthermore, the brochure received with the claims card does not indicate anywhere that there are exclusions (that one can only purchase online at Takealot) .
Thirdly, I went in to the store but the item is only available for online purchase.
There are too many conflicting responses and I still am not able to purchase from a preferred supplier!
This was the response to my first call.
The answer above would have been satisfactory if I was indeed not able to purchase anything online. For example, I tested whether I could purchase R10 airtime online and it worked. I was only able to do this after several calls and a consultant at Tutuka who advised that the claims card online shopping problem exists because Santam needs to capture my cellphone number in +27 format - I was able to receive a 3d pin immediately.
Furthermore, the brochure received with the claims card does not indicate anywhere that there are exclusions (that one can only purchase online at Takealot) .
Thirdly, I went in to the store but the item is only available for online purchase.
There are too many conflicting responses and I still am not able to purchase from a preferred supplier!
Santam's replyOfficial
19 Apr 2021, 08:36Dear Nigel,
Thank you for your response.
I will discuss this with management and request them to make contact with you to resolve.
I do apologise for the inconvenience caused.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your response.
I will discuss this with management and request them to make contact with you to resolve.
I do apologise for the inconvenience caused.
Kind regards
Stephan Olivier
Client care media manager
Santam's reply19 Apr 2021, 08:36
Official
Dear Nigel,
Thank you for your response.
I will discuss this with management and request them to make contact with you to resolve.
I do apologise for the inconvenience caused.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your response.
I will discuss this with management and request them to make contact with you to resolve.
I do apologise for the inconvenience caused.
Kind regards
Stephan Olivier
Client care media manager