Santam 3rd Party claim nightmare

Hi<br> <br> I recently went through the nightmare process of a 3rd party claim through Santam. Their client rear ended me and was the guilty party without a doubt.<br> After getting 3 separate quotes, Neil Bonhomme still insisted on cutting repairs out of the quote. When asking him why, his reply was that he did not have enough photo evidence!! Can you believe it? THEN ASK FOR MORE PHOTOS, or am I wrong? Why would 3 different repair centres have the same repairs listed, only to have you Neil Bonhomme remove them from the quote? I understand that you do digital assessments, however in this case I feel you should have got off your ass and done a physical assessment by the repair centre, which is just down the road from your offices. <br> <br>