SANTAM

To begin with, I am a client of SANTAM for many years (15 years or more). Yesterday, 3 October 2023, during the afternoon I have spoken to three agents from SANTAM to give me clarity regarding claims that can arise at home or in my car. I want to make sure that there are no discrepancies or misunderstandings between me and the insurer. None of these three agents could give me absolute clarity about what I can claim or not. They were honest with me and refer me to the department that handles certain claims that I was worried about. This morning (4 October 2023 at 09:07), I received a call from a gentleman (and I mean it) Peter Walker at SANTAM. This was an incredible experience to speak to you. It took us about one and a half hours to go through every aspect of the policy that I was not sure of and I am talking about the small print. Thanks Peter for your patience and understanding to give me clear answers. I appreciate your friendliness and openhearted conversation with me and check everything with me, what is written in the policy. You have made a great impression on me. Thanks to you and SANTAM. SANTAM has never failed me in the past.