Santam

My vehicle which I had just purchased was involved in a collision where a Santam client decided out of nowhere to suddenly u-turn in the middle of the road,the only positive thing that has happened to date is their clients acknowledgement of his fault. I sent every document requested with claim numbers etc, then I was told to resend which I did as I figured they either deleted my mail or just didn't care,I've forwarded the docs to Edzani for the 4th time today,which I'm positive I'll only get a reply tommorow or the next day,its impossible to contact Santam 3rd party claims,the tone is chilling when you do speak to a consultant, I've been reffered to 5 different people,they haven't called as promised, when you do get hold of them you will never ever speak to the person dealing with your case,the phones are engaged,ive been worried sick,stressed and heartbroken,Ive not known a good nights sleep for the better part of one month wondering,contemplating because clearly it doesn't matter to anyone ,I'm expecting the blame to be shifted as I understand that's how things work @ 3rd party(law book calculation)ignoring the fact I nearly died in the hands of a careless driver who barely apologized for his careless actions.Ive resent all docs Again today(14:06pm) as requested and still no reply . I feel like I did something *******,by not stopping quick enough when someone decided to cut traffic on a contraflowing road a mere 30 meters away,Santam came highly recommend by my partners,they quoted me in June a day before I bought the car and was hoping to add one mor car with mine in hopes of a better deal,but I guess not. I m not disappointed by their service because one persons faults shouldn't effect everyone Tembi Mvanadaba attended to me in the most proffessional manner and gave me undivided attention and proffessionalism to get this done and over,its when she refred it to Edzani then to Vonani then allocated to Vonani then to preciuos then another call requesting a doc from a gentleman who didn't identify himself ,he was going to call in 5mins,that was 7 hours ago.im saddened by the 3rd parties lack of passion in their said proffesions,really anxious and worried frozen coz I don't know wats next and i rely on my vehicle heavily for locum work around the province