Santam

My house was burglared on the 21st of July 2018, I registered the claim 22nd July 2018 and today, 13 August 2018 I am still waiting for Santam. I spoke to the claims advisor, Sylvia Van Jaarsveld, who couldn't advise on anything. She didn't even know abouty claim until I phoned her. However, several days after I took out the insurance claim in April 2018, I phoned Santam to advise that I don't have any proof of ownership. In fact I phoned on two separate occasions and spoke to two different agents and they both told me I don't need proof of ownership. I went further and said that if I do I'll have to cancel the insurance policy because I'll be paying for nothing. The one agent said that it's on a case by case scenario but still, knowing that my concern was that I don't have proof of ownership, the agent never asked me what items I was most concerned about or guided me otherwise. The agent just left it at " you don't need proof of ownership" Now, that I have a claim, Santam's claim advisor Sylvia tells me she has worked for Santam for 30 years and Santam would never say that I don't need proof of ownership. Only for me to eventually get the call recordings from Santam to prove that I am not lying. Now that there is a claim Santam wants to use the small line "we work on a case by case scenario" as a loop hole to get out of having to pay out my claim. Santam sent a rude, abrupt assessor to my home. This man, Mark Van Gruene, treated me as though I was a ******** and I orchestrated the burglary. It's disgusting that an institution such as Santam so willingly takes a client's premiums and then when help is needed ill treats their clients. If it wasn't bad enough my house was burglared 4 days after my birthday, no one at Santam has taken any ownership for the agents misinforming me and the assessor thinks he can ill treat clients how he pleases.