Santam - ***

I registered a claim with Santam two weeks ago now and unbelievably I am still awaiting feedback. I have had to call and email countless times and I still have no idea what is going on. I find it unbelievable that such a huge business can treat their clients this poorly. Is it really too much to keep me updated? Do you really expect the client to do the chasing up? All I want is an update on my claim and to know when it will be resolved. Absolutely shocking.