Santaam third party claim complaint against Mr M Mathieson

Good day,

I was involved in an accident with one of your policy holders Mr M Mathieson (******085).

The inccident:

I was parked at Craighall KFC on the 21st of June 2021 around 12 noon when Mr M Mathieson vehicle (white Ford Focus reg DX56TF GP) rolled backwards hitting my vehicle (BMW 3series Blue) causing some damage externally and also mechanically.

His vehicle was unattended when it rolled backwards, as he was eating inside KFC. It was apparent that his handbrake was not pulled up fully to prevent his car from rolling backwards.

I have been trying to obtain a claim number from him as that was the requirement when I called your Legal department. He continuously refuses to give me the claim number since the 21st of June 2021 inorder for my vehicle to be repaired by his insurance company. I have been calling your legal department and have been taken from pillar to post without any help. Unfortunately i have been sick with COVID and have been recovering to continue to pursue this more sooner.

The damaged caused by the accident to my vehicle are

1. When driving my steering wheel now shakes 2. The wheel bearing on the front left side is making noise now as the car moves. 3. The wheel rim has been damaged due to the impact of his car hitting mine 4. The bumper was pushed off its rails.

He keeps saying that he has not received the number from his insurance company which I believe is a blatant lie.

He opened a police case on the 21st June 2021 inorder to process his claim. Stated below its the case number he gave me Police case number: OB NO 1236/06/2021 (Rosebank)

Please find attached pictures of the accident.

I need this sorted out as soon as possible as that's the vehicle I use daily at my job.

Regards Neville

-- cid:[email protected] Nelly... *live together,die alone*