ZM
Zubar M
1 reviews | Active since Jun 2019
22 Jun 2020, 20:58
Sanlam pathetic service
I had a geyser problem and contacted Santam concerning the emergency home assist. They asked a contractor to assist me and after a lot of passing the buck, they realised that they had some how contacted a contractor who was 300km away from me. Eventually we agreed that I get a contractor and they have authorized R500 which is the set fee for the home assist. Some Rhys.L was appointed to handle the claim. I have tried approx. 5 times emailing and speaking to different consultants who have emailed Rhys.L to get back to me. Unfortunately I have no response what so ever from anyone. Is it really worth all the stress ? "We do insurance good" REALLY ???
Helpful (0)
Replies (1)0
Replies (1)ZM
Zubar M's updateReviewer Update
30 Jun 2020, 22:51Well another 8 days gone and still empty promises. I wonder whose in charge with customer resolutions and how often they check on customers to see if problems are really resolved. In fact i wonder if there really is someon watching over them. They did call me and promised to settle the matter but no feedback again since. How surprising for a big organisation like this, probably making too much money to even care !!!
ZM
Zubar M's update30 Jun 2020, 22:51
Reviewer Update
Well another 8 days gone and still empty promises. I wonder whose in charge with customer resolutions and how often they check on customers to see if problems are really resolved. In fact i wonder if there really is someon watching over them. They did call me and promised to settle the matter but no feedback again since. How surprising for a big organisation like this, probably making too much money to even care !!!