SANTAM MANAGERS DO NOT CARE ABOUT CUSTOMERS. SHOVED PILLAR TO POST

<p>I Have taken a Santam short term insurance policy with Santam brokers or employees, do not get the service standards that customers expect. &nbsp;Presheila an employye at Sanlam was my broker and she did not discuss the renewal of my policy as it should been discussed. &nbsp;I spoke to Vusi who does not bother about customer care and promises me to sort the matter out but does not do so, when I contact him couple weeks later he tells me Presheila has left and he will have Praga Reddy the regional manager to contact. &nbsp;He contacts me, I discuss the situation. &nbsp;When I request info. to what he says about my claims he refuses to give me that and refuses to call me back epects me to spend my airtime on phoning me. &nbsp;He says I must contact the ccall centre refuses to help me out. &nbsp;Say the reason for increase in premium is because of high claim, I request for the proof of these claims as I know my car was writeen off due to severe hail damage last year which is of natural cause not of my doing. That is why we pay insurance. &nbsp;He as a reg mgr should be willing to ty to assist me by going the extra mile. &nbsp;I was sent an email over a month ago by Presheila that my premiums will be refunded but it has not been so, even Prega refuses to help in this regard.</p>