Sanlam - Insurance Bad and Improper

Item: Santam
Rating: 1
Author: Justin K

Having signed up recently for home and all Risk cover I discovered I didn’t have the cover I signed up for. After following up on my policy wording I found that I didn’t have any cover at all. I was advised incorrectly by a sales agent who assured me all was in order. How was this approved by your underwriters? Why is the customer punished for mistakes made by your staff? Lesson: never trust this insurer and if you do consider joining them, never trust their dishonest and *********** sales agents.

Helpful (0)

Replies (2)

Santam's replyOfficial

21 Feb 2018, 12:16

Good day

Thank you for your post.

Please be advised that we are in the process of investigating your complaint and we will be in contact with you shortly.

Thank you and kind regards.

Kurt Koopman

Client Care Manager

Santam's reply21 Feb 2018, 12:16

Official

Good day

Thank you for your post.

Please be advised that we are in the process of investigating your complaint and we will be in contact with you shortly.

Thank you and kind regards.

Kurt Koopman

Client Care Manager

Justin K's updateReviewer Update

25 Feb 2018, 15:38

I have been debited even though I cancelled the policy less than 48 hours after signing up and was sold the policy on false pretenses. Reverse the charge immediately or I’ll ask my Bank to reverse the debt order. Your move

Justin K's update25 Feb 2018, 15:38

Reviewer Update