Sanlam doesnt get back to clients

On the 12 th of May 2016 I was involved in an accident with one of yourclients,My car was written off and I had a case opened at the Cambridge Police Station in East London. A Claim was given to me by Santam after waiting along while for it, I tried phoning The Call centre as I desperately need to know how much I would be able to get paid out, but no one could assist me as I was a third party. My claim was allocated to Jerry Chakale .Now Jerry hasnt made any contact with me, only via email and he's emails do not make sense, .It seems to me that Santam and Jerry is not concerned about my claim as they do not respond to any of my emails, and it has been more than a Month that I have been without a car. If my forms are not correct or if there is something I need to provide, I would understand the delay but why Hasnt Santam gotten back to me or phoned me? Please put yourself in my shoes... My car was written off (Which wasnt even my fault) I dont have any means of transport and everyday is a challenge to get to work and back. I dont know the amount I am getting out for my vehicle so I cant even budget or work out my finances for anew car. Santam you have truely dissapointed me <div><br></div><div><em>(Supplier name changed from Sanlam to Santam by Hellopeter.com)</em></div>