MP
Mark P
1 reviews | Active since Apr 2021
21 Aug 2025, 16:38
SANLAM, BUDGET Insurance and Jason Lucas Master Thatchers- all selfish,inconsiderate companies
Sanlam Insurance company is an absolute disgrace to the insurance industry. I submitted a 3rd party claim 7th August. The guilty party, JASON LUCAS MASTER THATCHERS cc, confirmed they were at fault. All documents etc were given to Sanlam and yet one receives no reply from them. I have now been without my the use of car for 14 days. I'm in Sales ,so I require transport to conduct my business. Both parties,SANLAM, Jason Lucas Master Thatchers refuse to assist me in providing transport. My Insurance company, Budget also refuses to assist with a rental vehicle. To all of you considering insurance for yourselves,business families and colleagues,TAKE NOTE. Even their customer service number advertised on their website is inoperative....Shocking customer service to say the least
Helpful (0)
Replies (2)0
Replies (2)
Santam's replyOfficial
21 Aug 2025, 16:53Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply21 Aug 2025, 16:53
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
MP
Mark P's updateReviewer Update
22 Aug 2025, 10:28Dear Santam,
17hrs ago you stated you will be in contact with me. Yet still no response. I have a very disturbing recording of the telephonic conversation between myself and one of your "customer service" employees,which took place before 17:00 yesterday afternoon. I dialed the SOS number to come and assist me with a vehicle as I was stranded without my damaged vehicle,which I have sent the claim through on the 7 August already. I have requested on numerous occasions and informed all parties that my vehicle is unsafe to drive and I am now at a loss of income as well. I am in the Sales employment sector working as a commission earner and have not been able to meet my clients for two weeks already. All the while the guilty party,your client,Jason Lucas Master Thatchers continues merrily on with their lives and employment with complete disregard to my needs and prays for assistance. I spent 7hrs drove over 160km just to get repair quotations for my vehicle and SANTAM as well the guilty party,JASON LUCAS MASTER THATCHERS,has a simple inhumane disregard to my needs and losses. SANTAM,may you train your staff better,and learn from the real Insurance companies in SA. Your customer service agent told me,he understands that I am stranded in the middle of nowhere with a broken down vehicle,but I SHOULD CALL IN THE MORNING! AS THE SOS TEAM HAS LEFT AT 16:30 for the day and will only be able to assist this morning after 0800!!!! I have no words to describe the utter shock ,dismay and dissapointment in SANTAM and their policies. I PRAY this is a warning to all existing and future clients of SANTAM and SANLAM SA.
17hrs ago you stated you will be in contact with me. Yet still no response. I have a very disturbing recording of the telephonic conversation between myself and one of your "customer service" employees,which took place before 17:00 yesterday afternoon. I dialed the SOS number to come and assist me with a vehicle as I was stranded without my damaged vehicle,which I have sent the claim through on the 7 August already. I have requested on numerous occasions and informed all parties that my vehicle is unsafe to drive and I am now at a loss of income as well. I am in the Sales employment sector working as a commission earner and have not been able to meet my clients for two weeks already. All the while the guilty party,your client,Jason Lucas Master Thatchers continues merrily on with their lives and employment with complete disregard to my needs and prays for assistance. I spent 7hrs drove over 160km just to get repair quotations for my vehicle and SANTAM as well the guilty party,JASON LUCAS MASTER THATCHERS,has a simple inhumane disregard to my needs and losses. SANTAM,may you train your staff better,and learn from the real Insurance companies in SA. Your customer service agent told me,he understands that I am stranded in the middle of nowhere with a broken down vehicle,but I SHOULD CALL IN THE MORNING! AS THE SOS TEAM HAS LEFT AT 16:30 for the day and will only be able to assist this morning after 0800!!!! I have no words to describe the utter shock ,dismay and dissapointment in SANTAM and their policies. I PRAY this is a warning to all existing and future clients of SANTAM and SANLAM SA.
MP
Mark P's update22 Aug 2025, 10:28
Reviewer Update
Dear Santam,
17hrs ago you stated you will be in contact with me. Yet still no response. I have a very disturbing recording of the telephonic conversation between myself and one of your "customer service" employees,which took place before 17:00 yesterday afternoon. I dialed the SOS number to come and assist me with a vehicle as I was stranded without my damaged vehicle,which I have sent the claim through on the 7 August already. I have requested on numerous occasions and informed all parties that my vehicle is unsafe to drive and I am now at a loss of income as well. I am in the Sales employment sector working as a commission earner and have not been able to meet my clients for two weeks already. All the while the guilty party,your client,Jason Lucas Master Thatchers continues merrily on with their lives and employment with complete disregard to my needs and prays for assistance. I spent 7hrs drove over 160km just to get repair quotations for my vehicle and SANTAM as well the guilty party,JASON LUCAS MASTER THATCHERS,has a simple inhumane disregard to my needs and losses. SANTAM,may you train your staff better,and learn from the real Insurance companies in SA. Your customer service agent told me,he understands that I am stranded in the middle of nowhere with a broken down vehicle,but I SHOULD CALL IN THE MORNING! AS THE SOS TEAM HAS LEFT AT 16:30 for the day and will only be able to assist this morning after 0800!!!! I have no words to describe the utter shock ,dismay and dissapointment in SANTAM and their policies. I PRAY this is a warning to all existing and future clients of SANTAM and SANLAM SA.
17hrs ago you stated you will be in contact with me. Yet still no response. I have a very disturbing recording of the telephonic conversation between myself and one of your "customer service" employees,which took place before 17:00 yesterday afternoon. I dialed the SOS number to come and assist me with a vehicle as I was stranded without my damaged vehicle,which I have sent the claim through on the 7 August already. I have requested on numerous occasions and informed all parties that my vehicle is unsafe to drive and I am now at a loss of income as well. I am in the Sales employment sector working as a commission earner and have not been able to meet my clients for two weeks already. All the while the guilty party,your client,Jason Lucas Master Thatchers continues merrily on with their lives and employment with complete disregard to my needs and prays for assistance. I spent 7hrs drove over 160km just to get repair quotations for my vehicle and SANTAM as well the guilty party,JASON LUCAS MASTER THATCHERS,has a simple inhumane disregard to my needs and losses. SANTAM,may you train your staff better,and learn from the real Insurance companies in SA. Your customer service agent told me,he understands that I am stranded in the middle of nowhere with a broken down vehicle,but I SHOULD CALL IN THE MORNING! AS THE SOS TEAM HAS LEFT AT 16:30 for the day and will only be able to assist this morning after 0800!!!! I have no words to describe the utter shock ,dismay and dissapointment in SANTAM and their policies. I PRAY this is a warning to all existing and future clients of SANTAM and SANLAM SA.