Samtam bad service and after 2 months nothing has been done. Home wrecked

Hello Peter,

As a woman, I’m writing you this letter in despair, I’m desperate and very disappointed in my current insurer’ SANTAM. I am of the opinion that because I’m a woman, I’m not being taken serious or just blatantly disrespected. On 03 August 2024 I became aware that there was a brake into my house, which I am renting out, after my tenants moved out. I immediately reported it to my insurer and the police, and submitted quotations as requested by the SANTAM. A Few days later another brake in happened after which further damage was made to my property. I then reported it again to my insurer and the police, who undertook to do regular patrols. Today is almost 2 months later and another brake in happened. My last interaction with the insurer was on Monday the 22 September 2024 and we could not get hold of the assessor. Out of desperation I am turning my hope to you to find out if there is any way that you can assist me in my endeavors. Please help me. Should you need any further information you can contact me on ***. Regards. Mrs Luzanne Terblanche: ***