running away from paying 3 party

i submitted a claim at santam on July/August, was given a claim number to give to the third party, my car was fixed, I must admit it went well, 3rd party called me informing me his car was not fixed, I followed up, I was told to give him the phone number and claim number, he must call them they will sort him out and i should not get involved. 2 months later the third party calls me, on 1 Oct 2017 informing me that his car still not fixed,he was given a number and in that number there is no response. I called on 04 Oct 2017 spoke to Fiona, she gave me a number told me to follow up with Nazeem Jacobs, he is handling this claim.When I called the number there was no answer. I called santam again spoke to a Jeniffer she said maybe they are in a meeting,she will email him, I asked her to CC me on email, till this time nothing, I called again today spoke to PORTIA, she tried calling Nazeem Jacobs no where to be found, she gave me a number of Nazeem's manager "Neo Manyeli", I called it just rang until it got diverted to receptionist, I asked for Neo, she told me to hold, I held, it rang till I was disconnected, to me it looks like I paid for something they are failing deliver all this time. I expected when something happens santam deliver as promised on the contract. The 3rd party wants his car fixed and they are coming to me because i bumped their car.