Run Santam out of money?

On January 9th I informed Santam about the sales of my car and my wish of refund the rest of the insurance I paid in advance.<br> Nothing happpened and I phoned the center in the beginning of February. They promised a payment.<br> Nothing happened again and I wrote a reminder a couple of days later.<br> Nothing happened again and I wrote another reminder on the 13th getting an answer on the Feb 17th, that Santam will pay within 48 hours.<br> But the Santam clock seems to run out of power and I wrote again on Feb 25th - now without any response.<br> It would be enough getting the transfer of the money