Rude, Condescending with BAD customer service

My car was bashed from behind while stationary by a woman whose insured by Santam. I lodged a claim with them and submitted quotes and everything they required within time, they kept quiet and after 2 months they eventually made an offer to me.<br> They made an offer to me in terms of which they chose the cheapest quotation, the assessor they had appointed did not see the damage to my car, and they negotiated directly with the cheap quotation repair centre and agreed on whatever price and then made an offer to me.<br> I called them and tried to reason with them and spoke to a rude, insolent, demigrating and condescending Rozannah Singh, who, as you can tell, was not willing to listen to me and all she could tell me was that they have NO legal obligation towards third parties. What she failed to see was that they HAVE an obligation towards their client against whom the claim is laid, and that should I sue her for everything (and this woman admitted 100 % liability because the merits are straight forward she simply ddrove into my car) they will have to assist her because she is insured against them.<br> <br> More than anything, the ill-manner and patronizing way in which that Rozannah spoke was bad