kM
kgomotso M
1 reviews | Active since Dec 2021
17 Nov 2025, 10:04
Rude assessor and they are still keeping my device with no proper explanation or update.
My experience with the assessor was absolutely unacceptable. The assessor was extremely rude, dismissive, and constantly talked over me as if my concerns did not matter. At no point did they show basic respect or professionalism. Instead of assisting me, they made the process stressful and frustrating.
No customer should ever be treated this way. This behaviour reflects a serious lack of training and accountability. I strongly urge the company to address this issue immediately, because interactions like this are disgraceful and completely out of line for any service provider.
To make matters worse, they are still keeping my device with no proper explanation or update.
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Replies (4)0
Replies (4)kM
kgomotso M's updateReviewer Update
17 Nov 2025, 10:59*** - Assessment
kM
kgomotso M's update17 Nov 2025, 10:59
Reviewer Update
*** - Assessment
kM
kgomotso M's updateReviewer Update
17 Nov 2025, 15:01I expect all my queries and concerns to be addressed fully and without bias. Selectively replying and removing parts of my communication is unprofessional and unacceptable. I request that you respond to all points I have raised.
The behaviour I experienced from the assessor was completely unprofessional, and I would appreciate clarity on what steps are being taken to address it. Please confirm what actions have been initiated to ensure this issue is properly investigated and resolved.
I would appreciate clarity on what specific “safety reasons” prevent the device from being handed over to an authorised third party. Please explain the policy or risks involved, as this restriction is unclear and needs justification.
This is concerning, as I expect all my queries to be acknowledged and addressed in full. I would appreciate clarity on why certain parts of my communication were ignored and removed, It raises concerns about bias and prejudice in the way my queries are being handled. I expect a full explanation and transparency regarding this matter.. See attached email I sent you after our telephonic discussion
And where is the official letter that Nontokozo Ndaba that she will provide regarding the rejection of my claim and I need the document for my records and to understand the reasons behind the decision.
I request the complete damage assessment report done by your service provider, including:
- The battery health Percentage number…!, “ This is advised by Apple that any battery below 80% needs to be replaced/serviced. The battery has reached the end-of-life due to the low battery health percentage.”
- Diagnostic results, and
- A detailed explanation of the findings.
In addition, I request copies of all telephone recordings related to my claim, including all calls between myself and your staff/assessor. The dates and time I have are:
- 11 Nov 2025 @11:06am
- 12 Nov 2025 @10:37
- 13 Nov 2025 @09:16am and 10:08am and 11:24am and 12:30pm and 13:33pm
- 17 November 2025 @09:25am and again @09:29am
kM
kgomotso M's update17 Nov 2025, 15:01
Reviewer Update
I expect all my queries and concerns to be addressed fully and without bias. Selectively replying and removing parts of my communication is unprofessional and unacceptable. I request that you respond to all points I have raised.
The behaviour I experienced from the assessor was completely unprofessional, and I would appreciate clarity on what steps are being taken to address it. Please confirm what actions have been initiated to ensure this issue is properly investigated and resolved.
I would appreciate clarity on what specific “safety reasons” prevent the device from being handed over to an authorised third party. Please explain the policy or risks involved, as this restriction is unclear and needs justification.
This is concerning, as I expect all my queries to be acknowledged and addressed in full. I would appreciate clarity on why certain parts of my communication were ignored and removed, It raises concerns about bias and prejudice in the way my queries are being handled. I expect a full explanation and transparency regarding this matter.. See attached email I sent you after our telephonic discussion
And where is the official letter that Nontokozo Ndaba that she will provide regarding the rejection of my claim and I need the document for my records and to understand the reasons behind the decision.
I request the complete damage assessment report done by your service provider, including:
- The battery health Percentage number…!, “ This is advised by Apple that any battery below 80% needs to be replaced/serviced. The battery has reached the end-of-life due to the low battery health percentage.”
- Diagnostic results, and
- A detailed explanation of the findings.
In addition, I request copies of all telephone recordings related to my claim, including all calls between myself and your staff/assessor. The dates and time I have are:
- 11 Nov 2025 @11:06am
- 12 Nov 2025 @10:37
- 13 Nov 2025 @09:16am and 10:08am and 11:24am and 12:30pm and 13:33pm
- 17 November 2025 @09:25am and again @09:29am
kM
kgomotso M's updateReviewer Update
19 Nov 2025, 13:02I have never seen such a company that is PREJUDICE and BIAS like SANTAM switch, you would expect such from fly by night companies
my device is working its in my possession
I need clarity on why the rejection letter did not mention that my device was deemed beyond repair, and why this information was only communicated days later?
Furthermore, please explain how the assessment was conducted while the device was still in my possession.
kM
kgomotso M's update19 Nov 2025, 13:02
Reviewer Update
I have never seen such a company that is PREJUDICE and BIAS like SANTAM switch, you would expect such from fly by night companies
my device is working its in my possession
I need clarity on why the rejection letter did not mention that my device was deemed beyond repair, and why this information was only communicated days later?
Furthermore, please explain how the assessment was conducted while the device was still in my possession.
Santam's replyOfficial
11 Dec 2025, 08:15Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply11 Dec 2025, 08:15
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care