Robery at it's best and 100 years of lies

Iv been a client of Santam insurance since 2018,and never ever had a claim before then. Claim number ***. Policy number *** . On the 5th/08/2019 my vehicle was was ****** at westgate mall with camera footage and a case number from south African police services confirming this.yet my claim is still not settled whereas I provided Santam with all credentials they requested. They still debit my account after a claim and no longer in possession of the insured vehicle yet with no intention to refund me and have recently canceled. I sent them a complaint and they payed no mind to it staying it's with the Ombudsman. I was insured for theft and claimed for theft which they confirmed that it was ******. I was asked to send my personal call records that I have sent in November. I never missed a premium and they had no problem with covering me .now they say its impossible to ***** a bmw and if that's the case why take my money for theft . This confirms they not so truthful and that they out to ***** and con people. I'll take all necessary steps to expose them and get the help I need. I approached Radio 702 and legal assistant and will be happy to settle this in court because the Ombudsman seems to not be as effective. They should not cover people for theft and upon a claim say somthing cannot be ******,that's robery Please anyone reading this Santam insurance is not what they claim to be.