Road side assistance

Thursday I arranged for my vehicle to be taken to the dealer for repairs. Santam was prompt in arranging a service provider SS Towing. The provider contacted me and let me know they would be on site in an hour 3pm. After an hour at 3pm I phoned SS Towing and I was informed they would take another 30 min. After 30 min I phoned again and was told another 20 min. At 4pm I phoned again and was given a long story and that they would take another 15min - 4:20. At this point they they had made no attempt to make other arrangements and where unsympathetic that I had other arrangements I could not miss at 5pm. Also we would not make it to the dealer in time so I would have to take time the next day to deal with the vehicle. I phoned Santam and they where also unsympathetic and told me there is nothing they can do.<br> At this point I told them to cancel the claim and with in 10 min I made my own arrangements and the vehicle got to the dealer by 5pm.<br> Why was I able to make arrangements at the last min and Sanatam and SS Towing where unable to assist. SS Towing should have made other arrangements after they where running 30min late!<br> Very poor service from SS Towing and Santam - Ref: YP-VVWF-01