Ridiculously poor service

My high expectations of getting the best service have been dropped. They are so bad. I wouldn't advise anyone to take them. I submitted a Business all risk claim on the 23 of December 2019 , the claims advisor by the name of Sharief Abrahams promised to assist urgently he has been so cold with poor service s****s with dishonesty and not adhering to his commitment. I had to follow up with him every two days using my resources yet I'm in need of their assistance. I gave them every evidence they needed and now it's the 13 of January 2020 I'm still waiting for them to settle. They not communicating at all. If my claim was supposed to be declined it would have been long time ago. Clearly for them to drag the claim this long they trying to make up reasons to not pay. I'm sick and tired of waiting. I wonder if it takes this long to settle a small claim. How long would it take for bigger claims. They so pathetic.