RIDICULOUSLY EXTENDED CLAIMS EXPERIENCE

Phone claim submitted through First Equity Brokers Mid July. Quick to respond initially with needs to be done (get a damage report etc).Sent all docs and had NO RESPONSE, despite my numerous emails sent. Week+ went by when I got a response to send the phone to them for THEIR Assessors to assess it themselves. after I went through the effort to GET a damage report/ quote. I sent it the same day. 2 days after that I followed up on what's happening etc. Then I was told that it's been sent to the Insurer who has a response time of 3 days. 3 days later I HAD to follow up, and was told that the technicians need ANOTHER 3 days. So it's been 3 weeks to get to this point, 3 weeks of being without a phone. AT LAST - feedback! They don't have the right color screen available and would need to fit a black or white screen to my PINK phone? I think not. WEEK later I'm told that they will pay me the cost of the repairs to have my phone repaired myself? Now I'll have to wait for them to send me back the phone, pay me out - then take my phone for repairs myself. And wait ANOTHER couple of days, more than a MONTH without a phone? Most ridiculous & inconvenient claims experience I have EVER had.