CM
Charles M
1 reviews | Active since Nov 2015
30 Nov 2015, 15:57
Ridiculous turnaround time on claims
Vehicle was broken into. Lock and ignition damaged. After claim logged, car left in street unsecured for days despite numerous requests to Santam to secure/ tow away. Now going into Week 3 since claim logged. Still \assessing"with no idea of when repairs will actually start. Slow/ no response from Santam especially assessor."""
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Santam's replyOfficial
30 Nov 2015, 16:13Hello charlesmiller,
We thank you for your posting above.
We understand that you are not happy with the feedback and service received thus far on your claim.
We will investigate this matter and once we have an anwer, we will revert back to you.
Thank you and kind regards.
Stephan Olivier
Client care media manager
We thank you for your posting above.
We understand that you are not happy with the feedback and service received thus far on your claim.
We will investigate this matter and once we have an anwer, we will revert back to you.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Santam's reply30 Nov 2015, 16:13
Official
Hello charlesmiller,
We thank you for your posting above.
We understand that you are not happy with the feedback and service received thus far on your claim.
We will investigate this matter and once we have an anwer, we will revert back to you.
Thank you and kind regards.
Stephan Olivier
Client care media manager
We thank you for your posting above.
We understand that you are not happy with the feedback and service received thus far on your claim.
We will investigate this matter and once we have an anwer, we will revert back to you.
Thank you and kind regards.
Stephan Olivier
Client care media manager