Repudiated Claim

My dad (a pensioner) had his house built by a building contractor 35 years ago according to approved plans. During last month's severe storm in Durban, his boundary wall collapsed. It must be noted that his house was one of numerous houses in the same street (including my own) , let alone neighbourhood that had suffered the same fate from this storm. My dad diligently submitted his claim and after a long wait an assessor eventually went out to the property. Now a few weeks later, he was advised by his broker that Santam was claiming that the wall was not built to spec. A few days later he received communication from Santam advising that the claim was repudiated without providing any reason. We will ofcourse be taking this further! M. Naidoo (I.D. No. ********** 158088). It should be noted that my property insured by SA Home Loans suffered far more serious damage including a collapsed wall and they didn't even blink when honouring my claim.