Repairs not done

Submited my claim on the 14 Jan 2014 wich was attended too over a month later 06 March, on the 06 March they finally called me and asked to me take the car in saying the claim was approved, a week later after dey took my car, the pannel beaters call me to pick the car up because they were failing to get the authorisation frm the service provider (SANTAM), I then immediatley got a call from the car hire company telling me tha they received correspondence from the broker to terminate the rental, asking me to return the rental car, I returned the rental car as asked and went to the pannel beaters to collect my unrepaired car, currently the car is in my position and still not repaired, such level of service can no be allowed not when we pay so much premiums. Every time i call the broker (FNB) they tell me that they will take it up with the service provider (SANTAM), which they never do.