Repairs

Dear Claims Department,

I trust this message finds you well.

I am writing to express my deep concern and frustration with the current handling of CRM ***. The prolonged process has significantly impacted my daily life, as I urgently need a vehicle for travel. Despite my repeated attempts to communicate, I feel that my concerns have not been adequately addressed.

I strongly prefer that my vehicle be repaired rather than written off. The vehicle holds substantial value to me, and I believe that repairs are both feasible and reasonable under the circumstances.

I kindly request that this matter be expedited, with immediate steps taken to approve the necessary repairs and arrange payment to the panel beater. Your prompt attention to resolving this issue will be greatly appreciated.

Please confirm the next steps and provide a clear timeline for the repair process.

Thank you for your understanding and cooperation.

Best regards, Mamello Makhoba ***