Rejection Letter

Where does one start!

So I had a review on here a couple of months ago detailing the amazing service I received from the consultants at Sanlam when signing up for the policy. Again, to those consultants, thank you for the manner in which you deal with your customers.

Fast forward to claims stage! I am appalled at the level of service or rather disservice received from Lauren Tantaal. Apart from my claim being rejected for frivolous reasons which the assessor did not even mention when he was here, just Lauren’s overall attitude when informing me of the reasons for my claim being rejected had me shocked! So out of frustration I mentioned to her that it would be better to rather cancel my policy and instead of trying to reassure me and convincing me to stay she merely tells me that I’ll get an email and then I can dispute the rejection!

I honestly believe the best employees are put at the sales stage of the process to mislead customers into thinking Santam is such an amazing insurer. In the claims division however, that’s where you meet the “Well we’ve already pocketed a number of your premiums so leave if you want to” squad!

I joined Santam because I saw the amazing service my ex-landlord received (mind you if I think about it now, her claim at the time was similar to mine). Now, all I want is to move my structural and home contents cover to a different insurer who actually cares about their customers.

I don’t even want to go into the recent quote you gave me on my vehicle! I managed to get the exact cover you were offering but for R2500 less.

With that being said, I will be moving my home and it’s contents over to a caring insurer.

Bye Bye!