1 reviews | Active since May 2017

08 May 2017, 12:11

Regretting my decision

<p>I decided to take up a policy with sanlam little did i know that firstky they gave me the incorrect information on how i can cancel my policy. Once o did eventually cancel my policy due to cheaper premiums offered. Santam decides they wil debit my account before the agreed date i queried this with which they confirmed they would reverse in 3 business days. Its been a week and half with no funds on my account.</p> <p> </p> <p>I am disgusted by the service and lack of urgency after i told them to refund me money and they act like they dont know what is happening.</p> <p> </p> <p>I want my money</p>

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Replies (1)
Santam
Santam's reply08 May 2017, 14:50
Official

Good day

Thank you for your post.

We note your frustrations and apologise for the service you experienced.

Please note that we are in the process of investigating your complaint.

Thank you and kind regards

Kurt Koopman

Client Care Manager