Registered a claim for a jumpstart

This morning I register a claim. This was for a jumpstart. My claim was registered at about 12 o'clock, At 3 o'clock I was still wanting for someone. Past 3 o'clock I gave santam a call again to question this. Our call was disconnect. Nobody from santam gave me a call back. After several minutes somebody gave me a call ,asking me if I'm at home and that they are on there way to assist me. By that time I already made other arrangements for a jumpstart. Till now 06:40,nobody from santam contacted me. Very disappointed,I'm paying for services not rendered. Very disappointed.