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Harrie E

1 reviews | Active since Oct 2014

13 Sept 2017, 14:22

Refusing to send me my own schedule

Santam is refusing to provide me with my own insurance schedule. My Santam broker never responds to my mails, calls and texts so I need the schedule to find a new insurer (or broker). Apparently I must request my schedule from him or get it online - however he does not respond and only he has access to my online profile (I never made one). Santam please send me my schedule. I am a very happy client turned very upset.

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Replies (3)
Santam
Santam's reply13 Sept 2017, 14:44
Official

Good afternoon Harrie,

Thank you for your post above. We are really sorry to hear about your bad experience and we can understand your frustration.

Could you please provide us with your ID or policy number so that we can trace it on our side and assist you?

We thank you in advance.

Kind regards.

Stephan Olivier

Client care media manager

Best regards,

HE
Harrie E's update13 Sept 2017, 15:16
Reviewer Update
Even though I should have received the schedule on the day I requested it, Stephan and Santam's quick response times were impressive. I have always been very happy with the company and their insurance is definitely some of if not the best. It is just sad that I had to fight to receive my own schedule.
Santam
Santam's reply13 Sept 2017, 15:36
Official

Dear Harrie,

Thank you for your return post. Yes I sincerely wish to apologise for that as it is not how we wish to do business and treat our clients.

I am glad that you were assisted and received your policy schedule.

Kind regards.

Stephan Olivier

Client care media manager

Best regards,