REFUND - PATHETIC SERVICE

Pathetic client service from Santam. In February I bought a new car. My old car was also insured at Santam. My insurance broker got a quote for me from Santam and their first quote was almost double compared to the other insurance companies quotes. My insurance broker got the quote down and almost matched the quotes of the other companies. I decided to stay with Santam.

Santam quoted me R1468.65 for my car and my all risk insurance was R458.07. My old car was R1232

I got my car on the 26th of Feb, knowing that there will be a pro-rata fee applicable on 1 April as it was to close to 1 March to change the debit order.

So my total debit order amount that should have been debited is R1954.48 + pro-rata fee which should be the difference between my old car and new car insurance = R236.65 plus the pro-rata for the 3 days in Feb = R157.36 minus the credit on my old car for those 3 days = R132 . The pro-rata then amounts to R262.01. The total debit on 1 April should have been R2216.49.

THEY DEBITED R2822.21 on 1 April - R605.72 more than what they should have.

My broker have been struggling since 1 April to get it sorted out from Santam`s side. All that they say is it is pro-rata, BUT IT`S NOT!!!! It`s almost a month later and still no answer.

Knowing what I know now, I would have definitely gone with another insurance company. Pathetic service!!!!