DN
Danisa N
1 reviews | Active since May 2013
01 Feb 2021, 13:49
Refund of cancelled policy premium not paid for over a month
I cancelled my Santam policy effective 1 January. A debit order for the January premium still went off on the 28th of February. I have called your contact centre three times now to get my refund: At the beginning of January, on the 22nd of January and again now on the 1st of February. No one is able to tell me why I still do not have my money refunded to me over a month later. This is unacceptable and completely poor service on your part. PAY ME BACK MY MONEY!
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Danisa N's updateReviewer Update
02 Feb 2021, 09:21I just got a call from one of your client liaison officers who was completely lacking in empathy. She spoke to me like she was doing me a favour in expediting my refund when it is long overdue. She refused to acknowledge this or apologize for the inconvenience caused to me. I’m disgusted and horrified by your lack of care and glad I cancelled my policy and don’t have to deal with you anymore.
DN
Danisa N's update02 Feb 2021, 09:21
Reviewer Update
I just got a call from one of your client liaison officers who was completely lacking in empathy. She spoke to me like she was doing me a favour in expediting my refund when it is long overdue. She refused to acknowledge this or apologize for the inconvenience caused to me. I’m disgusted and horrified by your lack of care and glad I cancelled my policy and don’t have to deal with you anymore.