Refund for cancelled policy ***

Hi<br> <br> I called on 15/10/2015 to cancel my policy (***) as I had a new one starting 25 October. Since then I have been calling almost weekly for my pro rata refund (25-30 October). <br> <br> Every time I call I get told that they need to verify collection of the premium which was collected almost 2 months ago and that the request will be logged with the accounts department.<br> I reversed the debit order raised for 25 October (which would have covered November) to avoid the long wait for a refund.<br> <br> Please process my refund as soon as possible, I have been more than patient.<br> <br> Regards Marcia Phahlamohlaka